MCIS ZURICH Insurance Berhad

COMPLAINTS HANDLING PROCEDURE
If you have a comment/feedback/complaint, follow the steps below :

STEP 1 :	Fill your online feedback/complaint form.

STEP 2 :	You will receive an acknowledgement within 2 working day.

STEP 3 :	We aim to provide a full response within 14 working days unless we need further information from you.

STEP 4 :	If you are not satisfied with the resolution offer by us, you can approach either,

Financial Mediation Bureau (FMB) - An independent body set up to help settle disputes between customers and financial services providers Level 25, Dataran Kewangan Darul Takaful 4, Jalan Sulaiman, 50000, Kuala Lumpur. Tel: 603-2272 2811 Fax: 603-2274 5752
Bank Negara Malaysia Laman Informasi Nasihat dan Khidmat (BNMLINK) - A complaint resolution arm of BNM Laman Informasi Nasihat dan Khidmat (BNMLINK) (Walk-in Customer Service Centre) Laman Informasi Nasihat dan Kindmat (LINK) Ground Floor, D Block, Jalan Dato'Onn 50480 Kuala Lumpur Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday) Contact Centre (BNMTELELINK) (Walk-in Customer Service Centre) Laman Informasi Nasihat dan Kindmat (LINK) P.O. Box 10922 50929 Kuala Lumpur Tel : 1-300-88-5465 (1-300-88-LINK) (Overseas: 603-2174-1717) Fax: 603-2174-1515 E-mail: bnmtelelink@bnm.gov.my SMS: 15888 Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)

Other Channels for Complaints

Call Centre :	603 7652 3388

E-mail us at :	info@mciszurich.com.my

Our location :	Complaint Unit, Level 6, Tower 1 Wisma MCIS ZURICH , Jalan Barat 46200, Petaling Jaya Selangor Darul Ehsan

Visit our BRANCH near you to lodge your complaints.

NOTE:
Please note the following conditions before submitting your feedback or complaint.

Financial Mediation Bureau
Where are complaint involves a Life insurance policy/Family Takaful contract, the claim should not exceed RM100,000.00. Whereas for a complaint on a General insurance policy/General Takaful contract, the claim should not exceed RM200,000.00.

Bank Negara Malaysia
For any complaint directed to Bank Negara Malaysia, the claim should not exceed RM500,000.00 except if the complaint refers to the quality of service and/or unfair handling of claim.

MCIS ZURICH Insurance Berhad

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